Let’s face it, humans aren’t the most efficient workers. We’re moody, unpredictable and we have to make time for silly things like eating and sleeping. But robots don’t. Besides the occasional software patch or hardware update, machines and programs can pretty much work at maximum capacity, 24/7.
Because of this, 57 percent of workers are currently at risk of automation, according to a recent study by Oxford Martin School and Citi. Another study found that roughly half of all U.S. jobs are at risk of being automated within the next 20 years. It shouldn’t surprise you that customer service and manufacturing jobs are among the most at risk. If the Internet was the first wave of disruption for customer service, AI and robotics will be the second (and likely final) wave. Just as the Internet rendered the role of the travel agent nearly obsolete, so too will AI wipe out jobs for telemarketers, receptionists and even retail salespersons.
via TechCrunch http://ow.ly/aIua300PumL